1. What do I need to hire a trailer?
You’ll need a valid driver’s licence and a suitable vehicle with the correct towing capacity. You may also need to provide ID and contact details.
2. Do I need prior experience towing a trailer?
No, but basic towing knowledge is recommended. We’ll give you a quick safety briefing before you leave.
3. How much does it cost to hire a trailer?
Prices vary depending on the trailer type and hire duration. Contact us for a quote or check our pricing list.
4. Is a bond required?
Yes, a refundable security bond is usually required before pickup. This covers potential damage, late returns, or cleaning fees.
5. What is the insurance excess?
If the trailer is damaged, you’ll need to pay an excess amount. The exact cost will be provided at booking.
6. What happens if the trailer gets damaged?
You must notify us immediately. You may be responsible for repair costs or the insurance excess, depending on the situation.
7. Can I cancel my booking?
Yes, but cancellation fees may apply depending on how much notice you give.
8. What happens if I return the trailer late?
Late returns may incur additional charges. Please contact us if you need more time.
9. Can someone else tow the trailer for me?
No, only the person listed on the hire agreement is allowed to tow the trailer unless approved by us.
10. Are the trailers insured?
Trailers may include basic insurance coverage. However, you are still responsible for any excess and certain types of damage.
11. What is not covered by insurance?
Insurance generally does not cover:
- Negligent use
- Overloading
- Damage to transported goods
- Illegal use
12. Can I tow the trailer interstate?
Yes, but you must inform us beforehand and ensure compliance with all relevant road laws.
13. What if the trailer breaks down?
Contact us immediately. Do not attempt repairs unless we approve them.
14. Do I need my own insurance?
Your vehicle insurance should cover third-party damage. We recommend checking with your insurer before hiring.
15. What are my rights as a customer?
You are protected under the Australian Consumer Law (ACL), which guarantees fair treatment and product reliability.
16. How do I book a trailer?
Simply contact us via phone, message, or online booking. Provide your details, confirm availability, and secure your booking with payment.
17. What types of trailers do you offer?
We offer a range of trailers for different needs, including general cargo and moving trailers. Contact us to find the best option.
18. Do you provide straps or accessories?
Some accessories may be available upon request. Ask us when booking.
19. What happens if I lose the trailer or it gets stolen?
You must report it immediately. You may be liable for the full replacement cost or insurance excess.
20. Who do I contact if I need help?
You can contact Move It Cheap Trailer Hire anytime during your hire period for assistance.